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Mar30
How to Encourage Blogging By Customer-Facing Employees?

Editor's Note: We want to thank David Schappell of Unitus for contributing this post as a Guest Blogger for Know More Media.


I work for Unitus. We strive to reduce global poverty by increasing access to banking (microfinance) services for the world's working poor.  These microfinance services include small microcredit loans (often less than $100), secure savings accounts, insurance services, and more.  These services empower the working poor to
david in market.JPG start small businesses, protect what they earn, and guard against unforeseen events.  In essence, we work to give the working poor a hand up, rather than a handout.  Our work is impactful, motivating and challenging – in fact, our partners are now serving ~600,000 working poor around the world!  So, how do we get more people involved?

Several months ago, it was suggested that we add a blog to our website.  Of course, as many of you are familiar, that request came from someone who had no blogging experience – they had simply heard the term on the evening news.  As a moderately experienced personal blogger, I was a little hesitant to plunge in, because I knew how difficult it was to keep a blog current and meaningful.  I feared that the burden to post would fall solely on my team (marketing), rather than being a meaningful dialogue from all of our employees, especially those who interact with our microfinance institution (MFIs) partners and the working poor that our partners serve in India, Kenya, Mexico, and Argentina.

That said, I was scheduled to visit our MFI partners (SKS and Bandhan) in in October 2005, and so I thought I'd give it a try.  The initial posts from the Unitus Partner Expedition were really quiteIndia Oct 2005 058.jpg good, if I do say so myself.  We were able to capture observations from MFI partners, photos from the Partner Expedition, and we received a lot of positive feedback from employees, Board members and other supporters.  Since then, however, the blog has vacillated between a middling PR Vehicle (it truly is much easier to post press releases, news clips, and quick stories) and a very good experience-collector (we recently held a Leadership Summit in Malaysia for our MFI partners, and one of our Board members, Dave Richards, captured information from the sessions – he also hosts a blog at Defeating Global Poverty – these posts were fantastic.

So, my questions to the Know More Media community are: 

  • "How do I encourage our organization, especially those on the ground, to become active bloggers?"
  • "How do we overcome the apprehensions of non-marketing employees to capture their experiences and broadcast them?"
  • "Have you found effective incentives to encourage this behavior?"
I welcome your input – and, we'd love to have you support our work to end global poverty!

7 Comments


"How do we overcome the apprehensions of non-marketing employees to capture their experiences and broadcast them?" Sometimes, people have doubts if it has something to do with the unknown. Why not have a short blog demo? Encourage them (if they are shy) to set-up an anonymous blog to try it out. Believe me, those who are truly interested in sharing their experiences would be willing to blog for Unitus.

» Guest Blogger Post on Know More Media - How to Encourage Blogging by Customer-Facing Employees? from Unitus Microfinance Blog
One of the Unitus Board members, Tim Stay, asked me (David Schappell) to contribute as a Guest Blogger on his blog network, Know More Media this week.  The post below is what I came up with.  I thought that I would post it here as well to get you ... [Read More]

Great questions, Dave. I'm glad I met you a few weeks ago in Salt Lake. To get anyone to start blogging, I'd show them an example or two of good blogs, and explain how easy it is. More than anything, I'd show them the benefits - since a blog makes Web publishing so easy, anyone who blogs well will instantly get access to the potential attention of millions of people all over the world. If you can send an e-mail, you can blog.

» Guest Bloggers Featured on the KMM Network, Thursday from Know More Media
We were privileged to hear from another solid group of new voices on Thursday. They were:  David Schappell: ‘How to Encourage Blogging by Customer-Facing Employees?’ on KnowMoreMedia. Ruth Schaffer: ‘Potential Market for Novel Al... [Read More]

Dave I liked your questions and that triggered a response in me, as you asked. What about challenging employees through a QUESTION that triggers their imagination? You probably have a better one, but I'll give you an example of what is called a "two-footed question": "How could you feed one or two more people for a month based on a blog you write today?" Then nudge 'em further with: "Any takers? ... Why not pop in a dash of competition and offer dinner out for the blog that zeros in best.... Often people jump to a contest or to a prompt that motivates results:-) What do you think?
Thanks to everyone for the input -- I'll give it a try!
A different approach: ask them to send anecdotes by email, whether tales of success or frustration about specific problems. Then, an "editor" can pick and choose, polish (if appropriate), and do the actual work of posting. In the short term, it's a bit of extra work for the "editor", but it lets people start with something that's familiar. And, goes a long ways towards removing the self-imposed "is this worth sharing" question that many people might have. Once people see their own (and other) posts from the field, they might be more motivated to try it on their own.

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