Know More Media author and business credit policy & collection expert Michelle Dunn of BizCreditPolicy.com, our blog on business credit policy, recently had one of her articles published on MSNBC.com, the popular news website.

Her article, "Make Effective Collection Calls," was published on April 9, 2007 in MSNBC.com's "Business - Small Business - Entrepreneur.com" section. In it, Michelle teaches "how to communicate confidence when calling to collect money for your business," a critical piece of any small business's financial processes. She offers helpful advice, then outlines 4 specific tips to keep in mind when making collection calls:

• Smile
• Speak up
• Focus
• Relax

She goes into detail on each one of these points, offering yet more effective advice. It is an excellent article for any small business.

Michelle Dunn is a prolific and authoritative figure in the field of business credit and collections. She maintains her own website at MichelleDunn.com, and provides constant business credit policy and collections advice and information on BizCreditPolicy.com. She recently authored and published the new book “Ultimate Credit & Collection Handbook: The Check IS in the Mail!” Michelle has authored at least 6 books on the topic of credit & collection, and contributed or been featured in almost half a dozen more.

We're very glad to have Michelle in our network of business blogs. We're excited for her continued success in her field of expertise. May the inkwell never run dry, Michelle!